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FAQ

How quickly do you respond to quote requests?
We respond to all quote requests within 24 hours. Depending on the commodity or power request, it may take up to another 12 hours before we can schedule a carrier for a pickup.

Where are you able to ship material from/to?
We are able to ship material throughout the United States, however we specialize in shipping inbound to the West Coast and the Pacific Northwest.

What payment terms are you able to offer carriers?
We are able to offer 7-10 day payment terms for our established carriers.

Are you able to hold deliveries?
We can hold shipments up to 30 days at an additional cost. No warehousing options available. Ask about costs.

What are your operating hours?
We are available 24 hours a day, 7 days a week for emergency responses or updates on a load. We are open from 6:00 AM – 5:00 PM PST for general contact requests. 

What carriers do you work with? How are they vetted?
We work with a handpicked alliance of carriers, as well as any commercial carriers that may meet your needs. All carriers used are vetted through RMIS, Time Performance Rating, Carrier Safety Accountability Program, FMCSA, Letter of Authority Check, Watch Dog Report, and Experience Level.

Are you able to work with factoring companies?
We are able to work with certain factoring companies on a case-by-case basis. Please contact us directly for additional information.

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